Look up your order
You’ll need two things to pull up your order:
- Order Number from your confirmation email
- Email the one you used when you placed the order
Enter both in the form above and hit track. If the two don’t match what’s on file, nothing will come up, so it’s worth checking your confirmation email for the exact order number if the lookup comes back empty.
When tracking becomes available
Tracking doesn’t turn on the moment you buy. First we pack your order and hand it to the carrier, which usually takes 1–2 business days. Once it’s actually on its way, we email you a tracking link within 24 hours of dispatch. Until that email lands, this page will show your order as still being prepared rather than in transit.
A quick note on status updates
What you see here is whatever the carrier is reporting. Their systems don’t always update in real time, so there can be a gap between something happening to your package and it showing up on the tracking. A scan can sit quiet for a day and then jump forward, especially on international routes. That’s normal and usually nothing to worry about.
If something looks stuck
If your tracking hasn’t moved for a while, or your order hasn’t shown up within the window listed in our Shipping Policy, get in touch and we’ll chase it down with the carrier for you. Head to our Contact Us page or email [email protected] with your order number, and we’ll take it from there.