Shipping Policy

We currently deliver to these 22 countries:

Australia, Canada, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and the United States.

If your country isn’t on that list, we can’t ship there yet. We do add new destinations as we grow, so it’s worth checking back.

All delivery times are in business days, so weekends and public holidays don’t count toward them. Here’s the breakdown for our main destinations:

Standard shipping is free to every country we deliver to, not just the five above. For the rest of our destinations (Finland, France, Germany, Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, Norway, Poland, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, and the United Arab Emirates), it’s the delivery time that depends on where you are, not whether shipping is free. You’ll see the exact estimate for your country at checkout once you select it.

We need a little time to pack your order and hand it to the carrier before it goes out. That’s usually 1–2 business days after you place your order. Orders placed on a weekend or public holiday are processed on the next business day. During busier periods, like holidays or promotions, this can run slightly longer. The delivery windows above start when your package leaves our warehouse, not from the moment you check out.

Need to change something or cancel an order? Email [email protected] within 12 hours of placing it and we’ll do what we can before it ships. Once an order has shipped, we’re not able to change or cancel it.

Once your order ships, we’ll email you a tracking number and link. Click through, or drop the number into the carrier’s tracking page, and you can follow your package all the way to your door.

Give it a day or two to start updating. Tracking often stays quiet right after the label is created, so an empty tracking page on day one is normal.

At checkout, you can add optional Shipping Protection, which covers packages that are lost, stolen, or damaged in transit. See our Shipping Protection Policy for what’s covered and how to file a claim.

Most orders land inside the windows above, but shipping isn’t perfect and things occasionally slip.

If your package is running behind, check the tracking first. Customs holds and bad weather can add a few days, and that’s more common on longer international routes. If it’s been more than 5 business days past the top of your estimate and tracking still hasn’t moved, email [email protected] and we’ll chase it with the carrier.

If a package is confirmed lost in transit, we’ll send a replacement or refund you, whichever you’d prefer.

If your package arrives damaged, take a few photos and email us within 7 business days of delivery. We’ll arrange a replacement or refund.

You’re responsible for entering the correct shipping address at checkout. If you spot a mistake, email us right away, since we can only fix it before the order ships. Once a package has left our warehouse we’re not able to change the address.

Packages sometimes come back to us, usually from a wrong or incomplete address, or because delivery was attempted a few times with no one there to receive it. If that happens, we’ll get in touch to confirm your details and arrange another attempt, which may carry an additional reshipping cost. If you’d rather cancel at that point, we’ll refund your order minus the original shipping cost. If we’re unable to reach you and a package goes unclaimed for 30 days, it may be disposed of without a refund.

Depending on where you live, your order may be charged import duties or customs fees when it arrives in your country. Those charges aren’t part of what you pay us at checkout, and they’re the buyer’s responsibility unless we’ve told you otherwise. The amount comes down to your local rules, which we don’t set or control. If you want to know in advance, your national customs office can give you the figures. If a package is refused or customs charges go unpaid, it may be returned to us or destroyed by customs, and we may not be able to issue a refund in that case.

We ship with USPS, UPS, FedEx, DHL and local carriers. The carrier used for your order depends on your destination.

We can ship to PO Boxes and APO/FPO for US orders. Delivery times may be longer.

Questions about shipping? Here’s how to reach us.

Email [email protected], or reach us through our contact form. We usually reply within 3–6 hours, 7 days a week, including nights and weekends, so your message won’t sit around for long.